The video discusses three useful expressions for customer service positions, including "How can I help you?" and "What can I help you with?" to initiate conversations politely.
The speaker also recommends saying "Thank you" instead of "I'm sorry" to acknowledge wait times, especially when the customer is not upset. This is particularly helpful for places like a coffee shop or restaurant where there may be long lines.
The speaker emphasizes that these expressions are natural and easily understood, making them useful for any customer service role.
Vocabulary:
• Coffee Cart
A small vehicle with wheels but no engine from which coffee can be sold.
• Fix
To repair something.