When someone reaches out for support, it's important to listen actively. Ask open-ended questions like "How long has this been going on?" to encourage conversation. Summarize what they say to show you understand, and reflect by repeating a word or phrase to prompt them to share more. Clarify any points with questions like "Tell me more about that." Offer words of encouragement such as "Go on" to keep them talking, and don’t be afraid of silences, as they give them space to think. If the person is at risk of self-harm or suicide, seek immediate medical help.
Vocabulary :
• Support (noun) : To help or assist.
• Skill (noun) : An ability developed through practice.
• Open-ended (adjective) : Questions that require more than a yes or no answer.
• Summarise (verb) : To state the main points briefly.
• Reflect (verb) : To repeat for further explanation.
• Clarify (verb) : To make clearer or easier to understand.
• Gloss over (verb) (synonym: to overlook) : ignore an important point.
• Encouragement (noun) : Words or actions that motivate.
• Expand (verb): To make something larger or more detailed in size, scope, or information.
Source: Spunout