In this video, you’ll learn more about the strategies you can use to overcome phone anxiety.
• Breathe
Take deep breaths before or during your phone call
• Practice
Make practice calls to increase your confidence
• Repeat
Ask “could you repeat please” if you couldn’t here properly
• Prepare notes
Write down any important note
• Keep calm
Don’t be rude if the person is uncooperative
Vocabulary:
• To increase (verb): become or make greater, amount, or degree.
• Smoothly (adverb) (in this context): without problems or difficulties.
• To misspeak (verb): express oneself in an insufficiently clear or accurate way.
• To acknowledge (verb): accept or admit the existence or truth of.
• To boost (verb): help or encourage (something) to increase or improve.
• To approach (verb): a way of dealing with a situation or problem.
• Freeze up (in this context) - to become frightened and anxious, and be unable to move, speak, or continue with something.
Source: GCF learn free