In this video, you’ll learn more about the strategies you can use to overcome phone anxiety.
•Breathe
Take deep breaths before or during your phone call
•Practice
Make practice call to increase your confidence
•Repeat
Ask “could you repeat please” if you couldn’t here properly
• Prepare notes
Write down any important note
•Keep calm
Don’t be rude if the person is uncooperative
Vocabulary:
To Increase - become or make greater, amount, or degree.
Smoothly (in this context) - without problems or difficulties.
Misspeak - express oneself in an insufficiently clear or accurate way.
Acknowledge - accept or admit the existence or truth of.
Boost - help or encourage (something) to increase or improve.
To Approach - a way of dealing with a situation or problem.
Freeze up (in this context) - to become frightened and anxious, and be unable to move, speak, or continue with something.
Source: GCF learn free