Starwind Airlines, good morning. May I help you?
Yes, do you have any flights to New-York next Friday afternoon?
One moment please. .... Yes. There´s a flight at 03:45 and one at 05:15
That´s fine. Could you tell me how much a return flight costs? I´ll be staying two weeks.
Sure. Economy tickets? Business class? Or first class ticket?
OK. Could I make a reservation?
Certainly. Which flight would you like?
Could I have your name, please?
Sure, my name is Kate Smith, that´s, K - A - T - E S - M - I - T - H.
How would you like to pay Mrs. Smith?
Can I pay at the check-in desk when I pick up my ticket?
Yes you can. But you will have to confirm this reservation at least two hours before departure time.
Now you have been booked. The flight leaves at 03:45, and your arrival in New-York will be at 6:25 p.m., local time. The flight number is SAW349.
That's perfect. Thank you very much.
:
Direct flight/non-stop flight = In a direct flight, you do not change planes and you have only one flight number.
Layover = a period of rest or waiting before a further stage in a journey.
Outbound/inbound flight = the outbound flight is the flight to the destination and the inbound flight is the flight back to the origin city.
Return flight = the flight back to where you live.
One-way ticket = A one-way ticket for a journey can only be used to travel in one direction and not for returning.
Red-eye flight = a flight that departs late at night and arrives early in the morning. It's called a red-eye flight because you are often tired and have red eyes when you land.
Jet lag = feeling tired because of the effects of taking a long plane journey through different time zones.